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CUSTOMER CARE

These Terms and Conditions will be deemed to have been accepted by you when placing an order with Prickly Pear Press and shall prevail over any other document or communication.

 

ORDERING AND CANCELLATION

Your order will be considered to have been placed after your completed order form and 50% of the payment has been received by Prickly Pear Press. If you wish to cancel your order within 24 hours of the order being placed, the amount paid will be refunded. If an order is cancelled after this time, please contact us to see if a refund amount can be given.

 

PAYMENT

50% payment is required prior to commencement of your order. Your order cannot be started until the down payment is received. The remainder of the payment must be paid prior to Prickly Pear Press shipping/delivering your completed order.

 

LEAD TIMES

The lead time for invitations is normally 4-5 weeks from order. This may fluctuate depending on our workload and time of year but you will be informed if this is the case. If you require your invitations by a particular date, please let us know and we can then see if this timescale can be met.

 

DELIVERY

Delivery charges are PER ORDER. If you place your order for invitations and then place a separate order later on for additional items, further delivery charges will be incurred. Please contact us if you require overseas delivery.

 

Deliveries will be sent to your invoice address, unless we are informed of a different delivery address at the time of ordering.

 

Please also inform us of any periods where you may not be around to receive deliveries (i.e. a holiday), so that we can ensure we do not dispatch during this time.

 

We are unable to give you an exact time of delivery via the courier; however, you will be able to track your parcel online. If the courier attempts to deliver your parcel and leaves a ‘While you were out’ card but you do not contact them to arrange re-delivery, the parcel will be returned to Prickly Pear Press and you will be required to pay another delivery charge for the parcel to be re-sent.

 

Prickly Pear Press cannot guarantee delivery on any particular date. If you require an order to arrive on a particular date we will do our best to arrange the delivery accordingly but cannot guarantee this.

 

IMPORTANT: Prickly Pear Press cannot be held responsible for delays in delivery due to circumstances out of our control, such as postal strikes or adverse weather conditions. Prickly Pear Press shall not be liable for any losses, damages or expenses incurred by the customer arising out of any delays in delivery or damage or loss during transit.

 

PROOFS

Electronic proofs are sent automatically for all relevant items. It is YOUR responsibility to check through the proof thoroughly to ensure all spelling, font, layout, etc. is to your complete satisfaction.  Proofs created in-house can be amended as many times as necessary, and should you make any changes, a revised proof is always emailed with the relevant changes.  

 

Additional proofs not created in-house may incur an additional charge, depending on the vendor. You will then be required to email us your approval and confirmation on the proof. Once this has been received by Prickly Pear Press, this is a binding contract. Any amendments required after the proof has been approved will incur additional charges. No proofs will be supplied for items requiring printed guest names (i.e. place cards and table plans). You will need to supply us with a list of the names and it is your responsibility to ensure that ALL spellings are correct. Should you require any amendments to the names after supplying us with the list, additional charges will be incurred.

 

REFUNDS

We regret that we cannot offer refunds on any item that is personalized. Any defects or errors with goods must be reported to Prickly Pear Press by email within 48 hours of the goods being received by the customer. After 48 hours, the goods will be deemed to have been accepted by you. In the event that the error reported is a typographical error by us (i.e. it differs from the guest list or wording supplied by the customer) Prickly Pear Press shall replace the item(s) affected. In these circumstances you may be required to return the item(s).  If requested to do so by us, Prickly Pear Press will reimburse for the postage cost. Replacement items will be sent out as soon as possible.

 

IMPORTANT: Reprints or refunds will not be made if the goods contain errors but are as ordered by you. It is therefore vital that you ensure that the information and guest names given to Prickly Pear Press are correct. Prickly Pear Press accepts no responsibility for editing.

 

PRICES

The price of your order will be quoted to you, but will not include tax or shipping.  Quotes remain valid for a period of 3 months from the date on the quote and shall not be affected by any price increases during this period.

 

WEBSITE

Prickly Pear Press makes every effort to ensure that all information contained on our website is correct and to ensure that the descriptions and images are a true representation of our products. However, materials and colors cannot always be accurately displayed on a computer screen.

 

COPYRIGHT AND DATA PROTECTION

Prickly Pear Press will not share your personal details with any third party. Prickly Pear Press reserves the right to use images of your order on our website. It is your responsibility to obtain the correct copyright permission for hymns, readings or pictures to be included in your order. You agree to indemnify Prickly Pear Press against any action for breach of copyright of such items.

 

FORCE MAJEURE

Prickly Pear Press shall not be responsible for any delays or failure to perform its obligations if such delay or failure is caused by events or circumstances beyond its control. This includes, but is not limited to, acts of God, war, fire, strikes, failure of communications or computer systems, shortage or unavailability of raw materials, or extreme weather. In such circumstances Prickly Pear Press shall use reasonable endeavors to perform its obligations as soon as is reasonably practical but accept no liability to compensate you for any loss or inconvenience arising from such delay or failures described above.

 

RESPONSIBILITY AND STORAGE OF STATIONERY

Liability for loss and damage of products passes to you upon delivery or on the date of the first attempted delivery by the courier. Once the order is received by you, it is your responsibility to ensure that it remains in good condition. Items should be kept in a dry environment at room temperature. If exposed to damp or very hot/cold conditions, paper goods may become bent or damaged and this is not a fault of the product. 

PAYMENT METHODS

Credit / Debit Cards
PayPal

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