Question 1

What do you sell?

Accepted Answer

Stationery
Invitations
Save the Dates
Response Cards
Reception Cards
Baby Announcements
Holiday Cards
Cups
Napkins
Coasters
Gift Tags
Notepads
Desk Calendars
Menus
Event Cards
Wedding Programs
Place Cards
Return Address Stamps
Photo/Special Occasion Albums

Question 2

How does the proofing process work?

Accepted Answer

You will receive up to two free proofs prior to submitting your order. Any subsequent proofs will incur an additional charge.

Question 3

How long will it take to receive my proof?

Accepted Answer

Proofs can take 1-3 business days to be created. We will email you the proof once it is ready.

Question 4

Is there a full list of your fonts/motifs/papers?

Accepted Answer

We would be happy to discuss additional design elements for the specific vendor of your choice.

Question 5

May I receive a price quote?

Accepted Answer

Absolutely! The following information is helpful so that we can offer suggestions if the quote is out of your price range or the lead time is too long:
 
1. What is your budget for this project?
2. What is your time frame to receive this order?
3. What is your event date (if applicable)?
 
Please allow approximately 1-3 business days to receive your price quote. Additional time may be required depending on the complexity of the order.

Question 6

May I customize an order?

Accepted Answer

Most of our vendors allow for customizations. Some even allow for any size, font, color, embellishment - the list goes on!

Question 7

How long do orders take to arrive?

Accepted Answer

Orders can take anywhere from two business days to three weeks depending on the complexity of the order and the vendor your order comes from.

Question 8

How can I change my order once it has been processed?

Accepted Answer

Please contact Prickly Pear Press at (806) 773-6293 to determine if a change can be made.  Additional charges may apply to make changes to an order.

Question 9

Can you print guest addresses on my envelopes?

Accepted Answer

Yes, we print guest addresses. Once we receive your order, we will email you a price quote for this service and will provide you with an Excel spreadsheet to complete.

Question 10

Can I add supplied artwork to my order?

Accepted Answer

Yes, so long as it is in grayscale (black and white) format; we can colorize it during the proofing process. Please contact us if you have any questions.

Question 11

How much postage will I need for my cards?

Accepted Answer

We recommend that you bring your finished ensemble to the post office to be weighed and measured for the appropriate postage. Additional postage will be required for larger items and square items.

Question 12

Are you available to meet in person?

Accepted Answer

If you're in the Midland, Texas area, yes! We love meeting with our customers. We are available by appointment only; just contact us to set up a time.

Question 13

What payment methods do you accept?

Accepted Answer

We gladly accept Visa, Mastercard, Discover, American Express, Venmo, PayPal and cash.

Question 14

How does shipping work?

Accepted Answer

For an additional fee, we can have your order shipped straight to you. Local orders are usually shipped directly to us and we are more than happy to drop them off personally.

Question 15

How do we get in touch?

Accepted Answer

Email us at pricklypearpress@gmail.com or call (806) 773-6293. You can also fill out our Contact form and we'll respond, usually within a day or two. We're happy to set up a phone call time as well.
 
We look forward to speaking with you!

Question 16

Can I order by telephone or email?

Accepted Answer

Yes, we can take orders in any form. Please contact us and we will guide you through the process.

FAQ